Jobs at Different Bikes

Assistant Store Manager/Senior Customer Service

At Different Bikes, our first commitment is to our customers. Founded in 2006, our vision is to deliver a ‘different’ and more positive customer experience than most traditional bike shops. We strive to welcome, inform, inspire, supply and support everyone who rides bikes and embraces active outdoor activities. We’re passionate about what we do and the products that we sell.

We’re seeking additional members for our team who also have this passion and who are motivated to succeed by sharing it with our customers. Currently with three locations in the Vancouver area, Different Bikes offers a flexible work environment, experienced colleagues, a respected local brand, world class product lines, industry leading compensation, and opportunities for retail career growth.

POSITION – ASSISTANT STORE MANAGER/SENIOR CUSTOMER SERVICE

Key Role Objectives

Contribute to ongoing growth and success of established full service bicycle retail store.
Responsible for a range of key store activities with a focus on positive customer experience. Main focus areas include sales and customer service, ordering, receiving and merchandising, sales staff training, opening and closing of store.

Performance measures include: customer experience/satisfaction, revenue and margin achievement, store efficiency.

Role Background

Work as part of a proven, experienced team of local stores that together form a leading and respected retailer in BC, enjoying growing and positive customer awareness and a strong industry reputation.
Enjoy operational support from experienced store managers, central marketing, IT and accounting resources as well as a passionate ownership group.
Access to excellent range of world-class brands and accounts with all major suppliers.
Modern, well equipped location, ~2500 sqft of retail plus ample service and storage, easily accessible by broad target markets, growing quickly.

Career Opportunities and Benefits

Success in this role can lead to further development via store manager position.
Well capitalized organization, motivated to improve and grow.
Significant decision making and operational independence – the opportunity to make a difference every day in the store.
Unique opportunity for an experienced bicycle retail sales person who wishes to progress their career to the next level of leadership and broader challenges.

Optimal Candidate Skills

Experience in Canadian bicycle or sporting goods retail industry, ideally with open/close responsibilities.
Ability to understand and drive loyalty, revenue growth and profitability via excellence in customer experience
Positive, outgoing, proven customer service personality
Retail sales training, experience and demonstrated results
Excellent verbal and written communication skills
Ideally experienced in range of key bicycle segments – road, family, mountain, urban.

Compensation

Very competitive base salary plus profit share performance incentive plan
Total target compensation dependent on candidate qualifications and experience.
DB pays BC MSP premiums, provides aggressive staff purchase benefits.
Please send us your resume and references if you are interested and qualified for this position.