Customer Experience Promise
At Different Bikes
We’re serious about delivering the best possible experience for every customer - we're committed to it.
This means many things, but above all:
- Everyone who visits our stores is greeted with a warm welcome and treated with respect
- We follow through on our promises – whether ordering items, fixing on time or returning your call
If you feel we have fallen short on this commitment in any way, we promise to make it right as quickly as possible. Send us any customer experience concerns.
Please include details including shop location, date and staff involved, if applicable. Your message will be delivered to the DB management team who will investigate immediately and propose solutions to resolve your concern.