Service Promise

At Different Bikes, we’re serious about delivering excellent service for every customer.

This means many things, but especially:
  • treating everyone in a welcoming way and with respect
  • following through on promises – whether ordering items, fixing on time, or calling back

If we have fallen short on this commitment in any way, we promise to make it right as quickly as possible.

Send any customer service concerns to (JavaScript must be enabled to view this email address) .

Please include details of issue including shop location, date and staff involved if applicable. Your message will be delivered to the DB management team who will investigate fully and propose solutions to resolve the concern.